http://www.shelterrific.com/2008/01/28/five-things-we-learned-last-week-19/ where people who love their homes click Sun, 07 Sep 2008 00:19:54 +0000 http://wordpress.org/?v=2.5.1 http://www.shelterrific.com/2008/01/28/five-things-we-learned-last-week-19/#comment-234170 Elizabeth Mon, 28 Jan 2008 21:34:43 +0000 http://www.shelterrific.com/2008/01/28/five-things-we-learned-last-week-19/#comment-234170 Also, re: the West Elm bed. Don't underestimate the power of a strongly worded letter. We had a West Elm bed which was completely unusable after three years of use, due to poor design. I sent an email to the company and was offered 15% off a new purchase. Not willing to accept that, I sent a letter (mentioning that the bed was a wedding present, and that we had in the past had registries at Williams Sonoma and Pottery Barn Kids which are part of the same company) and included pictures of the bed. I sent the letter to corporate headquarters, and a few months letter the company picked up the bed and sent me a store credit for the full purchase price. Which I used to buy a very nice rug. So even if a manager won't help you, a little time spent writing a letter can often do the trick. Also, re: the West Elm bed. Don’t underestimate the power of a strongly worded letter. We had a West Elm bed which was completely unusable after three years of use, due to poor design. I sent an email to the company and was offered 15% off a new purchase. Not willing to accept that, I sent a letter (mentioning that the bed was a wedding present, and that we had in the past had registries at Williams Sonoma and Pottery Barn Kids which are part of the same company) and included pictures of the bed. I sent the letter to corporate headquarters, and a few months letter the company picked up the bed and sent me a store credit for the full purchase price. Which I used to buy a very nice rug.
So even if a manager won’t help you, a little time spent writing a letter can often do the trick.

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