Last fall we gushed about a brand new smoke alarm that aimed to reinvent the way we protect our homes from fire. Nest — which also makes supremely smart, mobile controlled thermostats – had introduced Nest Protect. Rather than blasting out a terrifying, high pitched siren every time you burn a roast, this aesthetically pleasing alarm would alert you in a calm voice and tell you specifically what’s wrong. (“There’s a fire in the bedroom!”) Best of all — we thought! — it could be shut off with a wave of your arm, rather than a frantic fanning of newspapers or the removal of batteries to get the thing to shut up (our current M.O.). Well….
It turns out that the Consumer Product Safety Commission (CPSC) discovered a glitch that shuts down the device accidentally. I guess the “waving of the arm” technique is open to interpretation! Tony Fadell, CEO of Nest Labs, wrote a note on the company’s website back in April saying that Nest Wave will be automatically shut down. If you own one, make sure that your device is connected to a wireless network and properly linked to your account so your unit gets the software update. He says:
Once we have a solution that ensures Nest Wave works as intended, we will update our software to turn this feature back on. This will only happen after extensive testing and once we have received approval from safety agencies in the US, Canada and UK. We expect this to take at least two or three months and we’ll continue to update you as we have more information.
According to TechCrunch, this is not a physical recall but rather a software update — and Nest expects to have things up and running and back on the market in a few weeks.
Still, considering that each alarm costs over $100, and the typical home needs at least six, we expect better from Nest (which, in case you forgot, was acquired by Google early in the year for over 3 billion dollars).
Are you a Nest owner? If so we’d love to hear about your experiences here!